Returns & Shipping | FAQ

Most frequent questions and answers about our services, returns, shipping times, and all general questions.

I received damaged goods!

We would like to apologize, for this inconvenience. To progress an exchange for your damaged goods, please fill out the form below.

Please choose "Damaged Goods" under Reason, and upload a picture of the damages. Please do not forget to include your order number.

**We take 1-2 business days to process the claim.


How do I Return an item?

Returning items with SAMA, is easy, all we ask is these four requirements.


- Seasonal Items.

- Open package items.

- Items on Sale.

- Items with stains, wear-tear, cracks, etc.

To return an item, please fill out the form blow, and select "return' under REASON. please do not forget your order number.

** Normal respond times within 24hrs.


What is your shipping options?

We currently deliver only in the USA.

NEW YORK CITY - Exclusively
• SAMA EXPRESS | Same-day
- Delivery within in New York City and orders over $75.

• SAMA Priority | Next-Day - Delivery within in New York City and orders over $50.

USA - Third Party Carriers


- UPS Worldwide Saver®

- UPS® Ground

- UPS® Standard


- First Class Package

- Parcel Select Ground

*** Shipping times very based on the carrier you choose.

Do I need Membership?


there is no subscription for our services. However, it is wise to signup for an account for faster checkout.

Do you Deliver Internationally?

SAMA and its partners, ONLY services customers located in the United States at this moment.

** Will be expanding our reach, to get the lastest news subscribe to our email list.

How do I Contact You?

you can view our Contact us page to get our latest contact info.

if you would like to shoot us a quick question through email, fill below.